When a dispute arises over whether or not an item has been returned and not checked in properly, the item can be noted as “Claimed Returned” in the computer. This gives the library staff and the patron time to search for the missing material. The item will remain as “Claimed Returned” for 90 days, and then it will re-appear on the patron’s record. At that point, the missing item will need to be charged for replacement by the patron. The patron’s account will be blocked until the record is cleared.